When the till stops ringing and you make it through lunch uninterrupted… it’s easy to slip into the doom and gloom and assume people just aren’t …Read more

If you’re an independent retailer, events ~ whether your own, a seasonal calendar event, or a town-wide celebration ~ are golden opportunities to boo…Read more

Every independent shop owner has a vision, a dream that fuels their passion for what they do and why they started their business. But let’s be honest…Read more

Want to build a loyal customer base? It starts with creating meaningful experiences. Discover how fostering personal connections and offering memorab…Read more

Something that struck me while watching Josh Kerr from Scotland win silver in the men’s Olympic 1500m final, was his level of self-belief and confide…Read more

A little analysis enables great clarity. This might sound obvious, but really, monitor and measure as much as possible. Obviously, you track income a…Read more

When we pay attention, and turn towards our customers, giving consideration and observant care, we are actively listening to what they are saying. Wh…Read more

Winging it is one way of managing your business, but does it get you the results you want? Read more

I haven’t met a business owner yet (including myself) who doesn’t have times where they struggle with knowing what content should be in their marketi…Read more